优质服务的演讲稿（优秀6篇）

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优质服务的演讲稿 篇1优质服务演讲稿 篇2优质服务演讲稿 篇3优质服务演讲稿 篇4优质服务演讲稿 篇5优质服务演讲稿 篇6

优质服务的演讲稿 篇1

各位领导、各位评委、来宾们、朋友们：

Dear leaders, judges, guests and friends

很荣幸我能有这样的机会参加这天的演讲。我叫倪嘉，是武夷山市供电有限公司营销部收费班组的一名员工，这天，我的演讲题目是“我微笑，是为您的微笑”。

It is a great honor for me to have such an opportunity to participate in the speech on this day. My name is Ni Jia, and I am an employee of the charging team of the marketing department of Wuyishan Power Supply Co., Ltd. On this day, the topic of my speech was "I smile for you".

优质服务，某种程度上说，其真义，就在于：无论生张熟李、无论电余电缺，都见灿烂笑颜。近年来，武夷山市供电有限公司大力弘扬企业服务理念，塑造服务新形象，增强社会亲和力。在国家电网公司组织的电力市场整顿和优质服务年活动中，我公司在内部制定一系列兑现承诺的制度和措施。把群众满意不满意，赞成不赞成，拥护不拥护作为衡量供电服务质量的唯一标准。

To some extent, the true meaning of quality service lies in that you can see a brilliant smile no matter whether you are born with Zhang or cooked with Li, or whether you have more or less electricity. In recent years, Wuyishan Power Supply Co., Ltd. has vigorously promoted the enterprise service concept, created a new image of service, and enhanced social affinity. During the activities of power market rectification and Year of Quality Service organized by State Grid Corporation of China, our company formulated a series of internal systems and measures to fulfill commitments. The only criterion for measuring the quality of power supply service is whether the masses are satisfied, approve or disapprove, and support or disapprove.

我们营销部作为与客户直接打交道的服务窗口，几年来，一向始终不渝推行供电承诺制服务，用心血和汗水兑现每一句诺言。坚持与时俱进地改善服务措施，开展以“人人都是形象，人人都是窗口”为主题的形象工程活动，深化供电服务内涵，增强服务功能，拓展服务领域。实行无双休日制度，所有营业窗口全部实行“一口对外”，实现进一次门、找一个人、交一次费、确保一次办成。不论是电力抢修还是电力报装服务，电力投诉还是电力咨询，都实现“只要您一个电话，余下的事情由我来办”的服务标准，大大地方便客户。客户对我们的满意度有进一步提升，职工对维护企业的品牌意识有明显增强。

Our marketing department, as a service window for dealing with customers directly, has been unswervingly implementing the power supply commitment service for several years, and has fulfilled every promise with painstaking efforts and sweat. Adhere to the service improvement measures to keep pace with the times, carry out the image project activities with the theme of "everyone is an image, everyone is a window", deepen the connotation of power supply services, enhance service functions, and expand service areas. The system of matchless days off is implemented, and all business windows are "open to the outside", so as to realize the goal of entering the door once, finding a person, paying a fee once, and ensuring the success of the business once. Whether it is power emergency repair or power installation reporting service, power complaint or power consultation, the service standard of "as long as you make a phone call, I will do the rest" has been achieved, making it convenient for customers. Customers' satisfaction with us was further improved, and employees' awareness of maintaining the company's brand was significantly enhanced.

走进我们营业大厅，你就会被我们每位员工如花般的笑脸深深吸引，再看看四周宽敞明亮的厅堂、整齐上墙的规章制度，坐在椅子上，喝上一杯热气腾腾的开水，您会有种宾至如归的感觉。我们营销部的全体员工都铭记“人民电业为人民”的服务理念，在服务中注重以诚待人，以情感人。“没有不对的客户，只有不对的服务”是我们的座右铭。我们明白，礼貌服务需要有承受委屈的心胸和解释的耐心，唯有注入真情才能真正做到这一点。今年年初，有一位王姓老人来缴费，因其过缴交时间，虽然其上月用电费用仅只11.5元，但按照电费违约金不足1元应按1元收取的规定，他务必缴交1元的电费违约金。但在他看来，用电才十几元，电费违约金却要缴1元，简直是不可思议之事。因此，他拒不缴纳，还口吐脏言，嚷嚷供电公司乱收费，坑害老百姓，扬言要砸营业厅。见此情景，我们收费员尽管心中十分委屈，但依然笑迎，将其扶至一旁坐下，递上一杯热茶，翻开《供电营业规则》，一句一个“老伯”，和声细气地耐心跟其解释“什么是电费违约金？为什么要收电费违约金？电费违约金如何计算？……”。最后，老人的情绪平稳下来，不仅仅缴清所有费用，还感动地握住收费员的手直赔不是，并再三夸赞我们的服务态度真是好！

When you enter our business hall, you will be deeply attracted by the smiling faces of each of our employees, and then look at the spacious and bright hall around you, the rules and regulations of orderly going to the wall, sitting on a chair and drinking a cup of steaming hot water, you will feel at home. All employees of our marketing department remember the service concept of "People's Power Industry for the People", and pay attention to treat people with sincerity and emotion in service. "No wrong customer, only wrong service" is our motto. We understand that polite service requires the mind to bear grievances and the patience to explain, which can only be achieved by injecting true feelings. At the beginning of this year, an old man surnamed Wang came to pay the bill. Because he was past the time of payment, although his electricity cost was only 11.5 yuan last month, he must pay a penalty of 1 yuan according to the provisions that the penalty for electricity charges should be charged as 1 yuan if it was less than 1 yuan. However, in his opinion, it is inconceivable that the power consumption is only ten yuan, and the liquidated damages for electricity charges are one yuan. As a result, he refused to pay and said dirty things. He shouted that the power supply company would charge indiscriminately, which would harm the people and threaten to destroy the business hall. At this scene, our toll collector, although very aggrieved, still smiled, helped him to one side, sat down, handed him a cup of hot tea, opened the Power Supply Business Rules, and patiently explained, "What is the electricity penalty? Why should we charge the electricity penalty? How should we calculate the electricity penalty?". Finally, the old man's mood calmed down. Not only did he pay all the fees, but he was also moved to hold the cashier's hand and compensate directly, and praised our service attitude again and again!

俗话说“赠人玫瑰，手留余香”。我们收费班组的姑娘们期翼用自我的真心与热情为客户们献上最好的服务，哪怕是一个微笑的眼神，一句温软的问候，一杯热气腾腾的开水，都是我们赠与客户的温馨玫瑰，饱含着我们的深情与厚谊。客户能够满意而归，就是对我们最好的回报。

As the saying goes, "Give a rose and leave a lingering fragrance in your hand". The girls in our toll collection team hope to offer the best service to customers with their own sincerity and enthusiasm. Even a smiling look, a gentle greeting, and a glass of steaming hot water are all warm roses we give to customers, full of our deep feelings and friendship. Customers can return with satisfaction, which is the best return to us.

20xx年之初，纵观南北，人本精神、大众情怀正得到倡导。学会微笑，既是对客户和企业负责，也是对自我的尊重和肯定。微笑，是一种职责，也是一种境界。消费者维权意识显着增强的这天，客户对我们供电企业服务水平和质量的要求日益提高，对服务的要求不仅仅是应对面，更要心贴心。其实，客户企盼的人性化、个性化、专业化服务，无非，就是“有情”服务，是“优质服务是国家电网公司的生命线”这一服务理念的深化、细化、具体化。国家电网公司将“优质服务”确定为员工的核心价值观，提出以加强服务作风建设为切入点，加强思想作风和行风建设。“核心价值”的培育要求我们尽快树立服务是资本、服务是资源、服务是事业、服务是乐趣的理念，从微笑这样的细节做起，发挥潜力，彰显人性化服务艺术，用心将“优质、方便、规范、真诚”服务作得更体贴、更完美，切实体现“流程规范、服务高效、社会满意、品牌形象好”的“服务优质”内涵。

At the beginning of 20XX, the people-oriented spirit and public sentiment are being advocated throughout the north and south. Learning to smile is not only responsible for customers and enterprises, but also respect and affirm oneself. Smile is a duty and a state. On the day when consumers' awareness of safeguarding their rights has been significantly enhanced, customers' requirements for the service level and quality of our power supply enterprises have been increasing, and the requirements for service are not only for the opposite, but also for being considerate. In fact, the humanized, personalized and professional services that customers expect are nothing more than "affectionate" services, which are the deepening, refinement and concretization of the service concept of "quality service is the lifeline of State Grid Corporation of China". State Grid Corporation of China determined "quality service" as the core value of employees, and proposed to strengthen the construction of service style as the starting point, and strengthen the construction of ideology and work style. The cultivation of "core values" requires us to establish the concept that service is capital, service is resource, service is cause, and service is fun as soon as possible. We should start with details such as smile, give full play to potential, demonstrate the art of humanized service, and make the service of "quality, convenience, standardization, and sincerity" more considerate and perfect, The connotation of "high-quality service" of "standardized process, efficient service, social satisfaction and good brand image" shall be embodied.

生命，对每个人只有一次，而青春则是这仅有的一次生命中易逝的一段。我坚信：流星虽然短暂，但在它划过夜空的那一刹那]www..cn[，已经点燃最美的青春。20世纪中国的历史，写下中国共青团和中国青年的光荣，21世纪期盼我们创造新的青春辉煌。党在召唤，时代在召唤，只要我们以“崇高的理想、创新的意识、无畏的勇气”发挥青年的智慧、风采和力量，就能乘风破浪、与时俱进！

Life, for everyone only once, and youth is the only time in this life of a perishable section. I firmly believe that although meteors are short, But at the moment when it crossed the night sky] WWW.. CN [, has ignited the most beautiful youth. China's history in the 20th century has written down the glory of the Chinese Communist Youth League and Chinese youth, and the 21st century expects us to create new youth glory. The Party is calling, and the times are calling. As long as we give play to the wisdom, grace and strength of youth with "high ideals, innovative consciousness, and fearless courage", we can ride the wind and waves and advance with the times!

让我们肩负起历史的使命，让身体里流淌的血液迸发出激情！让我们一齐为电力事业奉献自我的青春！

Let's shoulder the mission of history and let the blood flowing in our bodies burst into passion! Let's devote our youth to the power industry together!

优质服务演讲稿 篇2

尊敬的各位领导，亲爱的护理姐妹们大家下午好！

Dear leaders and nursing sisters, good afternoon!

我是来自门诊的xx。当繁花盛开的五月悄悄降临，当万紫千红的季节换上新装时，我们迎来了第xx个护士节，也许很多人不知道这个节日，也许很多人不理解我们，可是我们懂得生命的意义，我们明白爱的价值。当无数人进入甜美的梦乡的时候，是谁还穿梭在各个病房中，当人们举家团圆时，是谁还默默地忙碌在工作岗位上，当可怕的病魔肆虐横行时，又是谁用瘦弱的身躯组成了一道道钢铁城墙？是我们，是我们这些默默付出，无私奉献的白衣天使！而我，为能够成为这其中的一员感到无比的自豪。

I'm XX from the clinic. When the blooming May came quietly, when the colorful season changed into new clothes, we ushered in the XX Nurse's Day. Maybe many people did not know about this festival, maybe many people did not understand us, but we understand the meaning of life, we understand the value of love. When countless people enter the sweet dream, who is still shuttling in each ward? When people are reunited with their families, who is still quietly busy at work? When the terrible disease is rampant, who is making steel walls with thin bodies? It is we, the white angels who silently pay and selflessly contribute! And I am very proud to be one of them.

春秋轮回，光阴如梭，一转眼我参加护理工作已是第十个年头了，回首这十年来的日日夜夜，所做的点点滴滴，我感慨万千这些年我深深地体会到：护理工作是在苦累中描绘高尚、铸造辉煌。十年来，护理工作在我心中变得实实在在，那就是一夜不眼的夜班，来不及吃的一顿饭，或是坐下来喝口水。虽然经常加班加点，经常因为不能一针见血而遭病人白眼数落，甚至辱骂，但是当我看到患者会心的微笑，无助的眼神，当我看到用自己的百倍努力把一个个生命垂危的患者从死亡线上拉回到全命的春天的那一刻，我感到无比的欣慰。 记得有一天下午，120送来一位上消化道大出血的病人，病人脸色苍白，呕血不止，病人的病情非常紧急，病人家属在一旁默默地流泪，我科医生和护士忙而不乱，有条不紊地采取急救措施，在病人出血量大，末梢循环不好的情况下，迅速建立一条静脉通道，保证抢救的及时性，准确性，在最短的时间内给病人吸氧、抽血、心电监护，安慰鼓励患者，经过几个小时的抢救，病人病情终于稳定下来了，当我们把病人转运到病房，准备收拾物品回科室的时候，家属拉着我们的手，连声对我们说“谢谢，谢谢，真的非常感谢”。

In the spring and autumn, time flies like a shuttle. In a flash, I have been engaged in nursing work for the tenth year. Looking back on the days and nights of the past ten years, I feel a lot about what I have done. Over the years, I have deeply realized that nursing work is to portray nobility and create brilliance through hard work. In the past ten years, nursing work has become real in my mind, that is, night shift without paying attention, a meal without time to eat, or sitting down to drink water. Although I often worked overtime, and was often scolded or even abused by patients because I couldn't hit the nail on the head, I felt extremely gratified when I saw the patient's understanding smile, helpless eyes, and the moment when I saw that I was trying my best to pull the dying patients back from the death line to the spring of life. I remember that one afternoon, 120 sent a patient with massive upper gastrointestinal bleeding. The patient's face was pale and he was vomiting blood. The patient's condition was very urgent. The patient's family members were silently crying. Our doctors and nurses were busy and orderly. They took emergency measures. When the patient had a large amount of bleeding and poor peripheral circulation, they quickly established a venous channel to ensure the timeliness and accuracy of rescue, In the shortest time, the patient was given oxygen inhalation, blood drawing and ECG monitoring to comfort and encourage the patient. After several hours of rescue, the patient's condition was finally stabilized. When we transferred the patient to the ward and prepared to pack up things to return to the department, the family members took our hands and said to us repeatedly, "Thank you, thank you, really thank you very much".

其实我们什么都不需要，我们需要的是一份尊重，一份理解。

In fact, we don't need anything. What we need is respect and understanding.

演讲结束，谢谢大家！

At the end of the speech, thank you!

优质服务演讲稿 篇3

各位领导各位同事：

Dear leaders and colleagues

晚上好！

Good evening

我来自供应室的医生，今天演讲的题目是：天使有爱没有怨。

I'm a doctor from the supply room. The topic of today's speech is: Angels have love without complaint.

一袭飘然白衣，一顶别致燕帽，一个胸牌某某医生，这就是我们的形象，被人称之为白衣天使。天使是传说中神仙的使者，是幸福和温暖的象征，是人们对医生形象美和内在美的深情赞誉。同事们，当拜金主义享乐主义的风暴席卷而来的时候，当有人讥笑我们地位低收入薄的时候，当病人不理解我们的时候，你有过怨言吗？我看到观众席上的医生姐妹都在摇头，是的，没有！因为我们是天使，我们有的只能是无尽的爱，爱病人爱自己爱这份平凡的工作。

Wearing a floating white dress, a unique swallow hat, and a badge of a doctor, these are our images, known as angels in white. The angel is the messenger of the legendary immortal, a symbol of happiness and warmth, and a deep appreciation of the beauty of the doctor's image and inner beauty. Colleagues, when the storm of money worship and hedonism swept over, when someone ridiculed our low status and low income, when patients did not understand us, did you complain? I saw the doctors and sisters in the audience shaking their heads. Yes, they didn't! Because we are angels, we can only have endless love, love the patient, love ourselves, and love this ordinary job.

我们做天使可不是在仙乐幻境中轻歌曼舞，也不是在轰轰烈烈中做英雄。你看：天天穿着一成不变的白大褂，在满是血腥味大小便味消毒水味的病房里穿梭，听到的是痛苦的呻吟声或急或衰的喘息声和烦躁病人的谩骂声，干的是没完美了的吸痰导尿输液换瓶。对，这就是我热爱的工作。

We do not sing and dance in the fairyland, nor do we become heroes in the magnificent and vigorous. You see, wearing the same white coat every day, walking in the ward full of bloody smell, stool and urine smell, disinfection water smell, you can hear painful groans or urgent or decaying gasps, and the abusive voice of impatient patients. What you do is not perfect sputum suction, catheterization, infusion and bottle change. Yes, that's what I love.

永远忘不了我的第一个夜班，来了一位老年心衰患者。摆体位，吸氧气，输液，监护，做完这些我刚要抬头喘口气的时候，病人一下拉住了我的手，他的表情痛苦的有些扭曲，一双浑浊的眼睛里充满了恐惧和无助，他望着我，仿佛在对我说，医生，帮帮我。瞬时，我的心弦被拨动了，一种为人之最原始的爱在我心中汩汩涌动。我就那样被他拉着一只手，一边帮他维持着体位，一边注视着监护仪上变化。二十分钟过去了，病人终于能平静呼吸了。这时，我才发觉自己的腿已经站的发酸了。长嘘一口气，我体味到一种从未有过的成就感喜悦感，能为别人解除痛苦，原来是一件非常幸福的事情！突然，我觉的自己变成了天使，有一种想飞的感觉，但同时被一种使命感牢牢的拴住。从此，我便爱上了这个职业。

I will never forget my first night shift when an elderly patient with heart failure came. I was about to raise my head and take a breath when the patient pulled down my hand. His expression was painful and twisted. His turbid eyes were full of fear and helplessness. He looked at me as if to say, "Doctor, help me.". Instantly, my heartstrings were plucked, and a kind of the most primitive love of human beings bubbled in my heart. In that way, I was held by his hand, helping him maintain his position and watching the changes on the monitor. Twenty minutes later, the patient was able to breathe calmly. At this time, I realized that my legs had become sore. With a long breath, I experienced a sense of achievement and joy that I had never experienced before. It was a very happy thing to be able to relieve pain for others! Suddenly, I felt that I had become an angel. I felt like flying, but at the same time, I was firmly tied by a sense of mission. From then on, I fell in love with this profession.

因为工作需要，我被调到供应室工作。在高大的病房楼门诊楼办公楼之间，夹杂着一座小院，这就是供应室。正如这座不起眼的小xxx，有人常常忘了我们这个角落里的天使。如果说医生是平凡的，那我们就是平凡中的平凡；如果说护理工作是琐碎的，那我们的工作就是琐碎中的琐碎，如果说护理工作是一场没有硝烟的战争，那我们就是前线的后勤支援。虽然不直接与病人接触，但我们的工作与病人的安危息息相关，与全院的质量安全环环相扣。我科的董老师蔡老师还有于老师，都是老一辈的医生，在病房里干了几十年的护理工作。如今她们年岁大了，身体也有些小恙不适，但她们依然孜孜不倦，乐得其所，带着一腔的热爱在自己的岗位上发挥着余热。在棉絮的飞舞中，在电风扇的旋转下，在消毒锅的腾腾蒸汽哧哧噪音中，从无怨言。

I was transferred to the supply room for work. Between the tall ward building, outpatient building and office building, there is a small courtyard, which is the supply room. Just like this inconspicuous little XXX, some people often forget the angels in our corner. If doctors are ordinary, then we are ordinary in ordinary; If nursing is trivial, then our work is trivial. If nursing is a war without gunpowder smoke, then we are the logistics support of the front line. Although we do not contact patients directly, our work is closely related to the safety of patients and the quality and safety of the hospital. Our teachers, Mr. Dong, Mr. Cai and Mr. Yu, are both older doctors who have worked in the ward for decades. Now they are old and slightly ill, but they are still tireless, happy and playing their roles with love. In the dance of cotton wadding, under the rotation of the electric fan, and in the noise of the steaming steam of the disinfection pot, there is no complaint.

不管在什么岗位上，只要着上这身衣服，就是一个医生，就是一个天使，就负着一个使命。推车，背包，爬楼梯，为病房送去沉甸甸的包裹，收回血淋淋的器械，寒风里，酷暑里，雨淋里，我们一如既往。也许你会笑我们干粗活，但我说，我喜欢，这一样是天使的风采！一样是为了一个神圣的使命！洗刷，浸泡，精洗，打包消毒，我们一丝不苟，让慎独精神在这里发挥的淋漓尽致。因为我们明白，如果哪一个环节出了问题，器械就有可能达不到无菌要求，就可能给病人带来无法挽回的损失。我们是在用另一种形式去关爱病人，用另一种方式释放爱心，用另一种行动语言向领导向人民宣誓：我的工作无差错，我的岗位请放心。

No matter what position you are in, if you wear this suit, you will be a doctor, an angel and have a mission. Carts, backpacks, stairs, heavy packages for the ward, blood soaked equipment, cold wind, heat, rain, we as always. Maybe you will laugh at our rough work, but I said, I like it. It's also an angel! It is also for a sacred mission! We are meticulous in washing, soaking, fine washing, packaging and disinfection, so that the spirit of prudence can be brought into full play here. Because we understand that if any link goes wrong, the device may fail to meet the sterility requirements, which may cause irreparable losses to patients. We are caring for patients in another way, releasing love in another way, and swearing to the people in another language of action to leaders: My work is correct, and my position is reassuring.

您知道在英镑的背面印有南丁格尔的肖像吗？“燃烧自己照亮别人”，南丁格尔是英雄，是我们医生的骄傲。每一位真正的

Did you know that Nightingale's portrait is printed on the back of the pound? "Burn yourself to illuminate others", Nightingale is a hero and the pride of our doctors. Every real

医生都是天使。是医生的双手迎接生命的降临；是医生与病魔抗争；是医生陪伴苍白的生命。拉开人生帷幕的人是医生，拉上人生帷幕的人还是医生。

Doctors are angels. It is the hands of doctors to welcome the coming of life; It is the doctor who fights against the disease; It is the doctor who accompanies the pale life. The person who draws the curtain of life is a doctor, and the person who pulls the curtain of life is a doctor.

医生同事们，请和我一起骄傲吧，我们就是天使：请热爱自己的岗位吧，这份工作是那么的神圣；请付出你博大的爱心吧，让白色变的不再冰凉，让病房变成爱的海洋！

Doctor colleagues, please be proud with me. We are angels. Please love your position. It is so sacred; Please pay your great love, let the white become no longer cold, let the ward become an ocean of love!

演讲完毕，谢谢大家。

After the speech, thank you.

优质服务演讲稿 篇4

尊敬的各位领导、同志们：

Distinguished leaders and comrades

根据安排，我代表xx银行就结合效能提升行动，提升服务水平作表态发言，县委县政府在四季度开展效能提升行动，目的就是要号召全县各级机构要规范服务行为，切实增强服务意识，提升服务效能，创优发展环境，为实现盱眙科学跨越发展提供优良的环境保障。

According to the arrangement, I made a speech on behalf of XX Bank on improving the service level in combination with the efficiency improvement action. The county party committee and government carried out the efficiency improvement action in the fourth quarter, which aims to call on the county's institutions at all levels to standardize service behavior, effectively enhance service awareness, improve service efficiency, create an excellent development environment, and provide excellent environmental protection for the scientific leap forward development of Xuyi.

银行作为服务型行业，不断提升服务水平是永恒的主题，更是竞争的核心和发展的推手。近年来，我行一贯秉承“客户至上，注重细节”的服务理念和“以客户为中心，以市场为导向”的经营理念，始终坚持“用心服务，用爱经营”，着眼文明规范， 不断提升服务水平，努力打造服务品牌。本次活动的开展，对我行服务水平提出了更高的要求，下一步我行将采取以下措施，将这次活动的精神和要求落到实处：

As a service-oriented industry, the constant improvement of service level is an eternal theme, and it is also the core of competition and the driver of development. In recent years, the Bank has always adhered to the service concept of "customer first, attention to details" and the business philosophy of "customer centered, market-oriented", always adhered to "service with heart, love management", focused on civilization and standardization, constantly improved service level, and worked hard to build a service brand. The implementation of this activity has put forward higher requirements for our service level. Next, we will take the following measures to implement the spirit and requirements of this activity:

1、培育先进服务理念。

1. Cultivate advanced service concept.

积极引导全行员工适应业务形势发展的需要，从自身做起，从细节做起，把客户的利益放在首位，视客户如亲人，为广大客户提供更加优质、更为高效、更具品位的多元化金融服务，同时，积极争当服务明星、争创服务标兵，切实发挥服务明星的作用，用自己的实际行动提升服务水平，潜移默化中把“以人为本”的现代服务观念变成全行员工的自觉行动。

Actively guide the staff of the whole bank to adapt to the needs of business situation development, start from themselves, start from details, put the interests of customers first, treat customers as relatives, and provide customers with more high-quality, more efficient, and more tasteful diversified financial services. At the same time, actively strive to be a service star, create a service model, effectively play the role of a service star, and use their own practical actions to improve service levels, Imperceptibly changed the modern service concept of "people-oriented" into the conscious action of all employees of the Bank.

2、推行服务承诺制度。

2. Implement the service commitment system.

我行将从作风建设入手，推进内部服务承诺制，推行“领导为员工服务、上级为下级服务、二线为一线服务、全行为客户服务”的服务格局，以良好的作风建设带动整体服务水平的提升。强化岗位服务责任，推行首问责任制、服务承诺制，结合岗位目标考核，落实投诉责任追究，从制度上确保做到规范化服务，

This Bank will start with the construction of work style, promote the internal service commitment system, promote the service pattern of "leaders serving for employees, superiors serving for subordinates, second-line serving for the first line, and all behavior customer service", and drive the improvement of the overall service level with the construction of good work style. Strengthen the post service responsibility, implement the first question responsibility system and service commitment system, combine the post objective assessment, implement the accountability for complaints, and ensure standardized service from the system,

3、加强服务监督管理。

3. Strengthen service supervision and management.

为了确保规范服务的长效性，我行将加大检查力度和考核力度。在考核办法中，将服务检查工作作为一项考核制度，实行明查与暗访相结合，坚持抓紧抓好，不留死角，不走过常坚持按月检查制度、点评制度、奖惩制度、考核制度等，做到规范员工服务行为有规章可循，有制度可依，推动服务水平的不断提高。

In order to ensure the long-term effectiveness of standardized services, BQD will strengthen inspection and assessment. In the assessment method, the service inspection work is regarded as an assessment system. The combination of explicit investigation and covert investigation is implemented. We should pay close attention to it without leaving a blind spot. We should always adhere to the monthly inspection system, the comment system, the reward and punishment system, the assessment system, etc., so that there are rules and regulations to follow to standardize the service behavior of employees, and there are rules to follow to promote the continuous improvement of the service level.

4、提升员工服务技能。

4. Improve staff service skills.

我行鼓励员工参加各类行内外的资格认证和考试，全面提高员工的职业素养，着力培养知识型员工，打造学习型员工队伍。针对柜员制定了《业务技能提升方案》和《会计业务零差错方案》，通过每日的技能练兵和每周的业务知识学习，全面提升临柜人员的服务质量；针对客户经理和大堂经理，进行服务礼仪、客户分流和理财产品的不定期专向培训，规范员工服务礼仪和业务操作，为客户提供高效、便捷、安全的多元化服务。

We encourage our employees to participate in all kinds of qualification certification and examination both inside and outside the bank, comprehensively improve their professional quality, focus on training knowledge workers, and build a learning staff team. The Business Skills Improvement Plan and the Zero Error Accounting Business Plan have been formulated for tellers to comprehensively improve the service quality of counter personnel through daily skill training and weekly business knowledge learning; For customer managers and lobby managers, we will conduct irregular special training on service etiquette, customer diversion and financial products, standardize employee service etiquette and business operation, and provide customers with efficient, convenient and safe diversified services.

总之，服务是永恒的，是永无止境的，正所谓“服务是产品的延深，服务是品牌的保障”。在今后的工作中，我行员工将团结一心，积极进取，努力奋斗，大胆探索，不断深化服务内涵，扎实推进服务文化建设，争取再创佳绩。谢谢大家！

In a word, service is eternal and endless. It is the so-called "service is the extension of products, and service is the guarantee of brands". In the future work, our staff will unite as one, actively forge ahead, strive hard, boldly explore, constantly deepen the service connotation, solidly promote the construction of service culture, and strive for further success. Thank you!

优质服务演讲稿 篇5

各位领导：

Dear leaders

大家好，我演讲的题目是“优质服务、共铸诚信”。诚实守信是中国人的传统美德。自古以来恪守诚信就是衡量一个人行为、品质和人格的标准。做企业同样需要诚信，古人有云：“经营之道在于诚，赢利之道在于信”，诚实守信既是做人的基本道德准则，也是企业搏击市场赖以生存的前提。在建设社会主义市场经济的今天，我们关注“诚信”是因为在现实-

Hello, everyone. The topic of my speech is "Quality Service, Integrity". Honesty and trustworthiness are traditional Chinese virtues. Since ancient times, scrupulously abiding by integrity is the standard to measure a person's behavior, quality and personality. Being an enterprise also requires honesty. The ancients said, "The way to operate is honesty, and the way to make profits is trust." Honesty and trustworthiness are not only the basic moral principles of being a person, but also the premise for enterprises to survive in the market. In today's socialist market economy, we pay attention to "integrity" because of the reality-

在我们的现实生活中，存在着缺乏诚信的阴影。从假烟、假酒到假帐、假币、假政绩；从股市造假到企业之间的“三角债”；从剽窃他人科研成果到足球场上的“黑哨”；从普通人恶意消费透支到一些地方政府言而无信，出尔反尔，开门招商，闭门宰客。凡此种种，失信的浊流，象瘟疫一样呑蚀着人与人之间的信任。个人失信，害在数人，社会无信，则人人自危。优质服务、共铸诚信，是我们长电人共同的责任。

In our real life, there is a shadow of lack of integrity. From fake cigarettes and alcohol to fake accounts, coins and political achievements; From stock market fraud to "triangular debt" between enterprises; From plagiarizing others' scientific research achievements to the "black whistle" on the football field; From the malicious consumption overdraft of ordinary people to the dishonesty of some local governments, they reneged on their promises, opened the door to attract investment and killed guests behind closed doors. In all these cases, the dishonest turbid current, like a plague, eats away the trust between people. Personal dishonesty is harmful to several people. If the society is dishonest, everyone is in danger. Quality service and honesty are our common responsibilities.

在如今社会呼唤诚信的今天，xx人坚持以“三个代表”重要思想为指导，以优质服务、诚实守信为重点，以提高职业道德，家庭美德为着力点，切实加强思想道德建设，广泛开展创建“文明单位”、“文明系统”等实践活动。电力企业作为一个服务行业，xx人坚持“优质为本，诚信服务”的工作服务理念。对内强化管理，对外开展优质服务。要求报装接电“一、一制”，即在一个工作日内办理完各项手续，在一个工作日内装表供电。事故抢修“四、二制”即在接到事故电话后，四小时内为农村用户处理故障并供电，二小时内为城区用户处理故障并供电。客户接待要求“只进一个门，只找。一个人，其余的工作由我们来做”实行“内转外不转”的原则。我们的服务承诺是“六个一”即一张笑脸相迎，一杯热茶暖心，一片真诚相待，一件好事解忧，一声道别相送，让每一位客户满意。让“电老虎”、“电霸王”永远成为过去！

In today's society, which calls for honesty, XX people adhere to the important thought of "Three Represents" as the guidance, with high-quality service, honesty and trustworthiness as the focus, and with improving professional ethics and family virtues as the focus, earnestly strengthen the ideological and moral construction, and widely carry out practical activities such as creating "civilized units" and "civilized systems". As a service industry, XX people in electric power enterprises adhere to the work and service concept of "quality first, honest service". Strengthen management internally and provide high-quality services externally. It is required to apply for installation and connection of "one system, one system", that is, complete all procedures within one working day, and install meters to supply power within one working day. The "four and two systems" for accident emergency repair means that after receiving the accident call, it will handle the fault and power supply for rural users within four hours, and handle the fault and power supply for urban users within two hours. Customer reception requires that "only one door, only one person, and the rest of the work will be done by us" to implement the principle of "internal transfer to external transfer". Our service commitment is "Six Ones", that is, a smiling face, a cup of hot tea to warm the heart, a sincere treatment, a good thing to ease worries, a farewell to each other, to satisfy every customer. Let the "Electric Tiger" and "Electric Overlord" become the past forever!

万事民为先，服务是根本。长武地处陕甘交界处，地形多为山区，属于咸供电源的末端，线路走径长，供电质量差。针对此种情况，长电人积极主动与供电局联系，引入甘肃110千伏电源。为我县xx煤矿的开发提供了可靠的电源保障。针对农村线路老化，损耗大农村电价高，农民负担沉重的现状。98年我国全面启动改造农村电网、改革农电管理体制、实行城乡用电同网同价的“两改一同价”工程。长电人也不甘落后，先后完成172个行政村，11万口人的网改任务，降低了农村电价，减轻了农民负担。

People first, service is fundamental. Changwu is located at the junction of Shaanxi and Gansu. The terrain is mostly mountainous, belonging to the end of the salty power supply. The route is long and the power supply quality is poor. In view of this situation, Changdian people actively contacted the power supply bureau and introduced Gansu 110kV power supply. It provides reliable power supply guarantee for the development of XX coal mine in our county. In view of the current situation of aging rural lines, large losses, high electricity prices in rural areas, and heavy burden on farmers. In 1998, China launched a comprehensive project to transform rural power grids, reform the rural power management system, and implement the "two changes and one same price" project of the same power grid for urban and rural areas. Changdian people are not willing to lag behind. They have completed the network reform task of 172 administrative villages and 110000 people, reducing the rural electricity price and lightening the burden on farmers.

几度风雨几度春秋，风霜雪雨搏激流。长电人用诚信铸造今天的辉煌。截止今天，我县农网改造工程已完成并通过验收；农电管理体制改革已基本理顺，步入正轨；照明用电从20xx年9月1日起实行城乡同网同价，从改造前0.62元/KWH到改造后0.49元/kwh，降低了0.13元/KWH。20xx年7月我县罗峪110千伏变电站的投运，标志着我县从甘肃电源的成功引入，为我县经济的发展提供了可靠的电力保障。

Several wind and rain several spring and autumn, wind, frost, snow and rain beat the torrent. Changdian people use integrity to create today's brilliance. Up to today, the rural power network transformation project in our county has been completed and passed the acceptance; The reform of rural power management system has been basically straightened out and put on the right track; Since September 1, 20XX, the same price for lighting in urban and rural areas has been implemented. From 0.62 yuan/KWH before the transformation to 0.49 yuan/KWH after the transformation, 0.13 yuan/KWH has been reduced. In July 20XX, the 110kV substation in Luoyu County was put into operation, which marked the successful introduction of power supply from Gansu Province and provided reliable power guarantee for the economic development of the county.

只有优质服务，诚实守信，才能创造良好的企业信誉。在市场经济发展的今天，企业才能立于不败之地。让我们携手并肩，为长武经济发展的灿烂明天而努力奋斗！

Only high-quality service, honesty and trustworthiness can create a good corporate reputation. In today's market economy development, enterprises can remain invincible. Let's join hands and work hard for the bright future of Changwu's economic development!

谢谢大家！

Thank you!

优质服务演讲稿 篇6

尊敬的各位领导、亲爱的护士姐妹们：

Distinguished leaders, dear sisters nurses:

大家好！我是外二科的xxx，今天我演讲的题目是：奉献爱心，优质服务。x月的春风送来夏日的温情，x月的大地书写护士美丽的人生。5月12日，又是全院护理姐妹团聚一堂、感怀激动的日子。

hello everyone! I'm XXX from the Second Foreign Department. The topic of my speech today is: Dedication of Love and Quality Service. The spring breeze of X month brings the warmth of summer, and the earth of X month writes the beautiful life of nurses. May 12 is another day for all nursing sisters to get together and feel excited.

人们习惯把护士称为白衣天使，是因为我们有着一颗善良博爱之心，有着一双勤劳智慧的双手，有着一对呵护生命的隐形翅膀。让我们接过南丁格尔手中那盏不灭的灯火。将博爱的种子，撒在每个人的心中。

People are used to calling nurses angels in white because we have a kind heart, a pair of hardworking and intelligent hands, and a pair of invisible wings to care for life. Let's take over the eternal lamp in Nightingale's hand. Sow the seeds of universal love in everyone's heart.

x年前，怀着对理想的追求，也怀着对xx县医院的向往，我加入了护士行列。从书本知识到临床护理，我才发现护理工作并非打打针、发发药那么简单。临床护理业务要求高，工作强度大，不但需要高度的责任心，而且需用专业的知识、娴熟的技能，还有良好的心理素质。

X years ago, with the pursuit of ideals and the yearning for XX County Hospital, I joined the ranks of nurses. From book knowledge to clinical nursing, I found that nursing is not as simple as injection and drug delivery. Clinical nursing requires high professional requirements and high work intensity. It requires not only a high sense of responsibility, but also professional knowledge, skilled skills and good psychological quality.

x年来，我见证了生命的神圣与宝贵，看到了疾病对躯体与心灵的打击，体会了个体坚强的意志与力量，懂得了无论是迎接新生命，还是生命过程的护航，甚至是临终关怀，都需要一颗至诚至善的心灵。这就是我做为一个普通临床护士深切体会。

Over the past X years, I have witnessed the holiness and preciousness of life, seen the impact of disease on the body and soul, experienced the strong will and strength of individuals, and learned that no matter how to welcome new life, or how to escort the life process, or even how to care at the end of life, a sincere and good heart is needed. This is my deep experience as an ordinary clinical nurse.

x年来，我和老师们一道用辛勤和汗水护理了一个又一个传染病患者，也曾争分夺秒地抢救过大出血的病人，挽救过昏迷的病人，护理过濒危的病人。当然我们有时也难免苦闷：要上晚班，生物钟被打乱，病房工作高度紧张，配药的手常起老茧。但每当我们面对病人渴求的目光，看到患者康复的笑容，看到我们有幸以职业的方式关爱人类的健康，从内心产生了对这份职业的崇高与神圣感。在金塔县医院这个大家庭中，从领导、老师的指导与相处中感到护理工作的责任、细心与爱心。我们工作着，忙碌着，也成长着、感动着、快乐着……

Over the past X years, my teachers and I have worked hard and sweat to care for one infectious disease patient after another. We have also worked against time to save patients with massive bleeding, save patients in coma, and care for patients in danger. Of course, we sometimes have trouble: when we have to work at night, the biological clock is disturbed, the work in the ward is highly stressful, and the dispensing hands are often calloused. But whenever we face the patient's yearning eyes, see the patient's smile of recovery, and see that we are lucky to care for human health in a professional way, we have a noble and sacred sense of this profession from the heart. In the big family of Jinta County Hospital, I feel the responsibility, carefulness and love of nursing work from the guidance and interaction of leaders and teachers. We are working, busy, growing, moving and happy

记得法国作家雨果曾说过：“花的事业是甜美的，果实的事业是尊贵的，那么，让我们做叶的事业吧，因为叶的事业是平凡而谦逊的。”护理姐妹们，就让我们象绿叶一样，在平凡的护理岗位上，用精湛的技术、天使般的爱心，为生命注入永恒的光芒和希望！

I remember that the French writer Hugo once said, "The cause of flowers is sweet, and the cause of fruits is noble. Then let's do the cause of leaves, because the cause of leaves is ordinary and modest." Nursing sisters, like green leaves, let's inject eternal light and hope into life in ordinary nursing posts with exquisite technology and angel like love!